Extremely entertaining, even though it seems real as…

i guess i will know what to do and what not to do at a hotel in future-sheesh

I purchased this book because it was aligned with reading ‘Waiters Rant’ which I loved. That was a light-hearted, informative fun read. This book reveals the nasty side of the hotel industry and is vulgar throughout. I have to question if all hotels are as described. Save your money. Even on sale, this book was disgusting and a huge disappointment.

Great entertaining and enlightening book about the hotel industry. A must read for any business traveler!!

Terrible read, terrible (as lowlife jerk) author/worker, and depressing to learn so many hotel guests are lowlife, near-criminal fools.

I loved every page and chapter of it. I've found this to be funny, real and helpful at the same time

I bought this book for them inside information on the hotel industry. Though the authors experiences may all be accurate, in my case the book does a disservice to those in the industry. By the time I got 2/3 finished with the book I had no interest in finding out anything more about these people. He has turned my opinion of hotel staff to zero.

How to play the hotel game if you are a guest, and scary things that I am sure I did not want to know about the hotel industry. That being said, I want to stay in Thomas Jacobs hotel and be taken care of my him. As a veteran traveler, I just want efficiency and that bottle of wine at the end of the day. This book has taught me that I am not tipping enough. Thanks for the insight.

Revelatory, honest, and if you don't change your behavior towards desk clerks by the time you finish the book then there's no hope for you and you'll deserve every bad room and all the other retaliations the author relates with the amusement of George Orwell in Down and Out in Paris and London describing the waiter at the restaurant of the grand hotel routinely spitting in the soup.

I actually really enjoyed this book. I heard about it on National Public Radio and as a person who travels frequently, I thought I would get some interesting insights into the minds of people in the hotels. I never realized how much power the front desk person has in making decisions on your behalf. I think I am going to wrap a $20 bill around my credit card everywhere I go from now on and kindly ask for the appropriate upgrades.