Excerpt From Summary of Douglas Stone and Sheila Heen's Thanks for the Feedback
#1
Triggers are obstacles that make receiving difficult feedback difficult, but they’re also information that can help us locate the source of the trouble.
#2
There are only three types of feedback that can trigger a truth, a relationship, or an identity trigger. The first is simply untrue, the second is colored by the relationship between the giver and receiver, and the third is triggered by the identity of the receiver.
