INTRODUCTION Organizations implement enterprise resource planning (ERP) systems to solve their accounting, scheduling, and production problems and because existing business practices and procedures are inadequate to meet their current or future strategic needs (Nah, et al. 2001; Karakanian 1999; Davenport 1998). Details on the inner workings of ERP systems can be found in resources such as O'Leary (2000) and Jacobs and Whybark (2000).
